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| |
| Q. |
How do I make my room
reservation ? |
| A. |
To make reservations,
please use our Secured Online Reservation
Form available on this website. Please ensure
that you furnished all the required information
as specified on the Reservation Form. |
| Q. |
When I submit my reservation
form, where does my request go? |
| A. |
It will go to our Reservation Department. |
| Q. |
How long will it take
the Hotel to respond to my reservation request? |
| A. |
Within 24 hours and
not later than 36 hours. If you do not receive
your respond with 36 hours, please e-mail
back to us at maxcarry@tm.net.my |
| Q. |
I don't have 24 hours
to wait for confirmation. What can I do? |
| A. |
|
| Q. |
What happen if after
36 hours we do not receive any respond from
you? |
| A. |
As you are aware this
booking is via online and there are many
possible factor that your reservation does
not reached us may be due to server’s error
or due to some other technical problem.
Please e-mail back to us at maxcarry@tm.net.my
to enquire about your reservation. |
| Q. |
How do I know my reservation
is confirmed? |
| A. |
When you received our
acknowledgement via the e-mail or fax within
24 hours and not later than 36 hours. Reservations
are deemed secured if guaranteed with credit
card or a prepaid Cash Deposit into the
hotel's Bank Account. |
| Q. |
After filling up and
submission of my Reservation Form how do I
know if my reservation is confirmed? |
| A. |
Within 24 hours and not later than 36 hours,
you will be contacted by e- mail informing
you on the status of your reservation. |
Q. |
How
do you respond back to us on our confirmation
? |
A. |
We shall be responding
back to you via e-mail. We do not call or
we do not fax to you unless requested to
do so. Please ensure that you furnish to
us an accurate e-mail address/es. |
| Q. |
We seem to unable to
locate your telephone number on this website
? |
| A. |
This website and the
rates displayed on this website are specially
formulated for Internet Booking Only. Guest
that calls in at the hotel shall not be
entitled to our Internet Promotional Rates.
This is the reason why we do not furnish
Telephone contact. |
| Q. |
What happens if I encounter
problem with my reservation upon checking-in? |
| A. |
It is advisable for
you to quote your confirmation number if
you were given one but if you were not,
it would be advisable for you to print out
the confirmation letter and bring along. |
| Q. |
What do I need upon
checking-in ? |
| A. |
If you are given a confirmation number please
quote it during checking- in and if you do
not it would be advisable for you to print
out the confirmation letter and bring along. |
| Q. |
How far ahead should
I make the reservations? |
| A. |
At least 72 hours before arrival date. |
| Q. |
Is it advantages for
us to book early ? |
A. |
Yes it would as most
of the time we are always fully booked.
In order not to get disappointed please
make your booking as early as possible. |
| Q. |
During the reservation
I gave my credit card details but upon checking
in I decide to pay cash. Is this possible
? |
| A. |
Yes this is possible.
We do not collect payment online. We do
not deduct from your credit until you arrive
at the hotel/resort, the credit card details
is merely to guarantee your reservation
only. You may pay cash upon check in instead. |
| Q. |
What are the means for
us to guarantee our booking ? |
| A. |
To guarantee your booking
we would request for your credit card details.
For those without credit card details we
would instruct then to make a cash deposit
into the house’s bank account. Please indicate
in the Reservation Form that you wish to
pay by Cash. |
| Q. |
Which would you prefer
us to use to guarantee our reservation, by
Credit Card or Cash Deposit ? |
| A. |
Depending where you
are from, if you are from Overseas we would
prefer Credit Card due to the troublesome
procedures of having to go to the nearest
compatible banks to make the cash deposit.
To make your reservation and confirmation
process easier and faster we would prefer
Credit Card. |
| Q. |
If we do not have a
Credit Card can we make our reservations via
your Online Reservation Form and what are
the procedures ? |
| A. |
Yes you can make your
reservations via our Online Reservation
Form. The procedures would be as follows.
You are to fill up our Online Reservation
Form and please indicate to us that you
are paying by Cash. We shall give you further
instruction on how to make your Cash Deposit
into our hotel/resort Bank Account during
the confirmation stages. |
| Q. |
Do you collect payment
during the Reservation stages ? |
| A. |
No we do not collect
payment during the reservations stages.
During reservation stage we need your credit
card details for the main reason to guarantee
your reservation. |
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| Cancellation Policy |
| |
| Q. |
How do I change or cancel
my reservations ? |
| A. |
Through the telephone,
facsimile or e-mail. Please specify your
Confirmation Number, Name, Hotel/Resort,
Check In Date and Check Out Date. We would
prefer by e-mail as it is faster to do so. |
| Q. |
What is you hotel/resort's
Cancellation Policy and what are the penalty
if we defaulted ? |
| A. |
Our Cancellation Policy
and Penalty Charges if any, are contained
within this website either on the Accommodation
or Room & Rates or Promotional Packages
Page. Please look for these information
within this site. |
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|
| Payments |
| |
| Q. |
What credit card types
are accepted for guarantee/deposit or payment
at your hotel/resort ? |
| A. |
Any major credit card is acceptable here. |
| Q. |
Do your hotel/resort
accept Visa Electron Card ? |
| A. |
No we do not accept Visa Electron Card. |
| Q. |
When do I have to include
my credit card number? |
| A. |
When you fill up our Secured Online Reservation
Form to guarantee your reservations. |
| Q. |
Is it safe to use my
credit card? |
| A. |
Yes, Our Secured Online Reservation Forms
are encrypted. |
| Q. |
Why do you need my credit
card number and expiry date? |
| A. |
To guarantee the reservation during peak
period or late arrival. |
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| Rooms & Rates
|
| |
| Q. |
Based on the rates offered
on your website, is it possible for us to
ask for special discount ? |
| A. |
Rates portray on this
website are our Internet Promotional Rates.
It is the discounted rates meant for Internet
booking only. Only bookings made via this
website are entitled to these Internet Rates. |
| Q. |
What about special discounts? |
| A. |
No discount will be given based on these
Internet Promotional Rates. Please look for
our Promotional Packages if any. It would
be cheaper. |
| Q. |
We are Airlines Staffs,
are we entitled to Airlines Rates? |
| A. |
We do not have rates
for Airlines staffs, please make booking
through your respective airlines for rates
accorded to the respective airlines if any.
Our rates are Promotional Internet rates. |
| Q. |
We are Malaysian Government
Staff, are we entitled to special rates ? |
| A. |
No. Our rates are special
Internet Promotional rates. Please check
with the respective department if there
are any special rates accorded to Malaysian
Government staffs. |
| Q. |
We
are Government Employees of a Foreign Government,
are we entitled for a special rates ? |
| A. |
No. We do not have
any special rates for Government Employees
from a foreign government. |
| Q. |
What are the check-in
& checkout times for a room? |
| A. |
Check-in time is 2.00 p.m and check out
time is at 12.00 p.m. |
| Q. |
What is the earliest
time I can check-in into the hotel room ?
We will be arriving at the hotel/resort early
in the morning? |
| A. |
Our normal Check-In
time is 2.00pm. Our earliest Check-In time
is 12.00 noon. Early check-in are subject
to availability of rooms. |
| Q. |
Do you have Baby Cot
? |
| A. |
Yes we have baby cot and we provide baby
cot free of charge. Please enquire at the
reception upon check-in. |
| Q. |
We will be arriving
at 5.00 am in the morning, if we check-in
at this time, do you consider this as 1 night? |
| A. |
Yes. Our new day starts at 6.00 am. |
| Q. |
Our flight home is at
12.00 am, we would like to check out late
at 8.00pm, What is your rate for late check
out? |
| A. |
The normal room rates available on the website
applies. |
| Q. |
We
will be arriving at the Hotel at roughly
around 3.00am, so can we check in at that
time? |
| A. |
Yes, but you shall
be charged in accordance to the rates shown
on this website. Please indicate in your
reservation form your arrival time. |
| Q. |
We
are aware that your check out time is 12.00
noon but due to our late flight, we wish
to stay on until 3.00pm. Is this chargeable
? |
| A. |
Late check out until
3.00 pm are usually not chargeable but is
always subject to availability of rooms.
Please indicate in your reservation form
as we may be able to accommodate your request
free-of-charge if room are available. |
| Q. |
We
are aware that your check in time is at
2.00 pm, but we would like to check in at
10.00 am, is this chargeable ? |
A. |
Early Check in are
usually not chargeable but is always subject
to availability of rooms. Please indicate
in your reservation form as we may be able
to accommodate your request free-of-charge
if room are available. |
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| Location |
| |
| Q. |
What are the directions
to the Hotels? |
| A. |
Our location map is available on our location
webpage within this site. |
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|
| Transportation
|
| |
| Q. |
Is there a hotel shuttle
service to/from the airport? |
| A. |
Yes we do have our
Airport Transfer Vehicle but it is chargeable.
Please indicate in the reservation form
that you require the Airport transfers.
We shall give you the quotation for Airport
Transfer during the confirmation of your
bookings. |
| Q. |
Which is cheaper, your
Airport Transfer or the Public Transport ?
|
| A. |
The public transport is obviously cheaper. |
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|
| Hotel Facilities
|
| |
| Q. |
What are the facilities
offered at your hotel ? |
| A. |
The complete description
of the hotel/resort is available within
this website. If you are unable to locate,
please e-mail to us at maxcarry@tm.net.my |
| Q. |
What are the facilities
available in the rooms? |
| A. |
The complete description
of the hotel/resort is available within
this website. If you are unable to locate,
please e-mail to us at maxcarry@tm.net.my
|
| Q. |
Do we need adaptors
or transformers for our electrical devices? |
| A. |
If you are from Asians
countries, adaptors or transformer are not
needed but advisable to carry with you as
some electrical voltage may differ. In Malaysia,
the electricity runs on 240 volts with 50-cycle
system. |
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| Malaysian Law
|
| |
| Q. |
Is there a speed limit
on the Malaysian roads and are seat belts
required? |
| A. |
Speed limits vary on
each road. The normal speed limit on the
highway is 110 km/hr. Speed limit signboards
are available for reference. Please do not
exceed the speed limit. Seat belts are required
for the driver and the front seat passengers.
|
| Q. |
Do we need a Malaysian
Driving Permit to drive in Malaysia. |
| A. |
If you carry a valid
International Driving License, you may not
require a Malaysian driving license. However,
please check with the Malaysian Road and
Transport Department for further clarification.
Their website is at : http://www.jpj.gov.my/ |
| Q. |
Will we be driving on
the same side of the road as in U.S.A ? |
| A. |
No. In Malaysia we drive on the left side
of the road. |
| Q. |
How much can I take
currency back to the US tax-free? |
| A. |
Under the Travelers
Declaration regulation, permitted currency
limits are as follows : A resident and a
non-resident is permitted to carry into
and out of Malaysia, RM notes not exceeding
RM1,000 per person. There is no limit on
the amount of foreign currency notes or
traveler’s cheques carried into Malaysia
by resident and a non-resident. A resident
is permitted to carry out of Malaysia, foreign
currency notes including traveller's cheques,
not exceeding RM10,000 equivalent per person.
A non-resident is permitted to carry out
of Malaysia, foreign currency notes including
traveller's cheques, not exceeding the amount
brought in. |
| Q. |
What is the legal drinking
age? |
| A. |
18 years old. |
| Q. |
Are there any restriction
of drinking alcohol in Malaysia. |
| A. |
Throughout Malaysia
consumption alcohol is allowed except muslims
are not allowed to drink in public in the
state of Kelantan and Terengganu. Most of
the hotels/resorts in Kelantan and Terengganu
do not serve alcohol. Please check with
the front counter for more info on this
matter. |
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| Travel Document
|
| |
| Q. |
Do I need a Visa? |
| A. |
Depending upon which
country you are from. Please check with
our local representative, embassy, consulate
located in your respective country. The
following webpage may be able to provide
to you some information on this matter.
Information Website :
http://www.malaysiahotels.cc/wyn01.html
Immigration Department Website :
http://www.imi.gov.my/ |
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| Miscellaneous |
| |
| Q. |
Does anyone in Kuala
Lumpur speak English or any other language?
|
| A. |
English is the common
language used here.Our national language
is Bahasa Malaysia. Malaysians commonly
speak Bahasa Malaysia, English, Mandarin,
Tamil, Cantonese, and Punjabi. |
| Q. |
Do we need to change
money before or upon arrival? |
| A. |
For your convenience,
it always advisable to change to local currencies
as all transaction in Malaysia will be in
Ringgit Malaysia (RM). However, there are
moneychangers and banks nearby to do these
transactions. |
| Q. |
Where can I exchange
currency? |
| A. |
At the moneychanger or banks. |
| Q. |
Are clothing and shoe
sizes the same in Malaysia as in the US? |
| A. |
No. |
| Q. |
Are all museums closed
on Sundays and Mondays? |
| A. |
No. |
| Q. |
Do women have to wear
hair coverings in Malaysia? |
| A. |
No. Only in places of worships. |
| Q. |
What is the standard
tipping practice in Malaysia? |
| A. |
There is no tipping practice in Malaysia.
Tipping is at your own discretion. |
| Q. |
What's the weather like
there in Malaysia ? |
| A. |
Malaysia has an equatorial
climate with uniform temperatures throughout
the year. If you are coming to the East
Coast of Malaysia, especially to Kelantan
and Terengganu, most of the hotel and resort
along the east coast here are closed from
November to January due to the monsoon season.
Please check with us on this information. |
| Q. |
Where can I get information
about traveling around Malaysia ? |
| A. |
Please refer to the following website for
more details on traveling around Malaysia.
Website : http://www.malaysiahotels.cc/wyn02.html |
| Q. |
Where can I find details
on Museums in Malaysia ? |
| A. |
|
| Q. |
Where can I find literatures
on some of the outstanding buildings and infrastructures
in Malaysia ? |
| A. |
Please refer to the following website for
outstanding buildings and infrastructures
of Malaysia.
Website : http://www.malaysiahotels.cc/wyn07.html |
| Q. |
Where can I find details
on Fine Dinning, Bistros, Cafes , Delis, Restaurant,
and Hawkers Centres in Malaysia ? |
A. |
|
| Q. |
Where can I find details
on getting to Malaysia, getting around Malaysia
and getting around Kuala Lumpur ? |
| A. |
|
| Q. |
We wish to know more
about public transport to your hotel, where
do we find the said information ? |
| A. |
|
| Q. |
Where can I find the
location map of all the major island resorts
in Malaysia? |
| A. |
Please refer to the following website for
details on location map of all the major island
resorts in Malaysia.
Website : http://www.malaysiahotels.cc/island.html |
| Q. |
Where can I find the
list of Calendar of events in Malaysia ? |
| A. |
Please refer to the following website for
the complete list of Malaysia’s Calendar of
Events.
Website : http://www.malaysiahotels.cc/wyn05.html |
| Q. |
Where can I find details
of shopping complexes in Kuala Lumpur and
in Malaysia ? |
| A. |
Please refer to the following website for
details of shopping complexes in Malaysia.
Website : http://www.malaysiahotels.cc/wyn03.html |
| Q. |
Where can I find details
of shopping complexes on Langkawi Island ? |
| A. |
Please refer to the following website for
list of shopping complexes on Langkawi Island.
Website : http://www.malaysiahotels.cc/wyn03try2.html |
| Q. |
Where can I find details
of Embassies and High Commissions of Foreign
Countries in Malaysia ? |
| A. |
|
| Q. |
Where
can we obtain Useful telephone numbers in
Malaysia such as Emergencies, Police, Hospitals,
Medical Centres, Taxi, Cabs, Busses, Car
Rentals, Coaches, immigration and all the
necessary numbers while in Malaysia. |
| A. |
Please refer to the following website for
all these details.
Website : http://www.malaysiahotels.cc/infousephone.html |
| Q. |
Where can we find the
list of good hotels and resorts in Malaysia
? |
| A. |
Please refer to the following website for
the list of good hotels and resorts found
in Malaysia.
Website : http://www.malaysiahotels.cc/ |
| Q. |
How can we get intouch
with you ? |
| A. |
To get in touch with us you may e-mail
us at maxcarry@tm.net.my
. |
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